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Doxdirect online document printing service support

Frequently asked questions

Welcome to the Doxdirect support page

If you are experiencing any technical problems or have any questions regarding our online document printing service, please contact us via email. Below are some of the most frequently asked questions, but if your query is not answered here, then please contact us. All enquiries and support questions are generally answered within 24 hours.

If you need to obtain a quote, simply use the price estimator in the right hand column on this page.

FAQs - frequently asked questions

  • What type of documents can I upload to Doxdirect?

    You may upload any digital documents (files) that are generated in Microsoft Word, Powerpoint and Adobe PDF files. They can be either portrait or landscape in orientation.

  • Can I upload files that are not standard A series sizes?

    Yes, but the dimensions may not be interpreted correctly by our system. As our service is automated, we are currently only able to automatically process documents that are produced in standard A series sizes, from A5 up to A0. For non-A series documents, please contact us as we can process these for you manually. We will be introducing additional document sizes into our product range at regular intervals, so please check back for up-to-date information. You may also upload the American version of the A4 size known as US letter. The dimensions of the US letter format are slightly different at 216mm wide by 279mm high.

    The industry standard viewing program is made by Adobe and is available free of charge as a download. Go to http://www.adobe.com/products/reader/ if you do not have a copy installed on your computer. The main benefit of a PDF file is that once it has been created all the information regarding fonts, images and page format are preserved.

  • I have a Microsoft Excel document that I should like to convert to a PDF. How do I do this?

    If you have the 2007 or 2010 editions of Microsoft Office you will have the option of saving your completed Excel spreadsheet as a PDF file. Just click on 'Save As' and PDF will appear as one of the options. If you have an older version of Microsoft Office this option is not available. Unfortunately the Adobe Acrobat program is not free of charge, but there are several free PDF converters available on the internet. You may wish to try one of the following:

    Please note: Doxdirect has no connection with, or responsibility for these external sites. We are simply providing information on where and how you may be able to obtain software to enable you to convert any of your documents to a PDF format.

  • I have converted my document into a PDF but it's not uploading correctly. What do I do?

    Sometimes if you save your Word or Powerpoint document as a PDF it may become corrupted. If you experience this problem, please try uploading the original Word or Powerpoint document to our servers. If an error still occurs, then please contact us for further help.

  • I am able to upload my document but am directed to a page saying 'Unable to process this document'. What do I do?

    If you can upload your document but are not being directed to a page where you can select the binding and printing options, then it is possible that the browser you're using is experiencing a temporary blip. As a first resort, please try clearing the cache or browser history, or reboot your computer. If you still experience any problems, then please contact us.

  • I am having problems uploading my file - is there a limit on file size?

    Yes, we do have a limit of 50MB. However, on occasion you may experience problems uploading files that are smaller than this if your internet connection is either slow or slightly intermittent. In this case please contact us and we shall provide you with an alternative method of transferring your files to Doxdirect.

  • I am having problems using the cover design tool as the content is not displaying correctly. What do I do?

    To get the best out of the cover designer we recommend you update to the latest version of your internet browser. The cover designer functions well on Internet Explorer versions 8 and above, as well as on Mozilla Firefox and Google Chrome. If you are still encountering problems, then please either delete your browser history or try rebooting your computer.

  • What are your minimum processing and delivery times?

    We offer a 'same day' turnaround time option, which means that we will process your order on the same day if we receive it before 11am. Exceptions to this are orders for hardback and paperback books which need an additional 2 days processing time before despatch. If you require a fast same day service, we recommend that you also select either 'Special Delivery' or 'Courier' as a delivery option.

  • What is your standard order processing time?

    Orders are generally despatched 2 working days (Monday to Friday) from the day of receipt. For example, if you order on a Tuesday, then your order will be shipped on Wednesday at the latest. If you order on a Friday, then your order will be despatched on the following Tuesday. Exceptions to this are orders for hardback and paperback books which need an additional 2 days processing time for despatch.

  • Do you process orders during public holidays and weekends?

    We only process orders on weekdays, not at weekends or over public holidays. This means that if you order on a Friday, then your order will be despatched on the following Tuesday. Exceptions to this are orders for hardback and paperback books which need an additional 2 days processing time for despatch. However, if you order a hardback or paperback book on a Friday before 11am and select same day turnaround, your book can be processed on the Friday and despatched the following Monday.

  • What is the best shipping option for a next day delivery?

    We recommend that you select either Special Delivery which is operated by Royal Mail and delivers by 1pm the following day on Mondays to Saturdays, or by courier, which will deliver the following weekday (excluding weekends and public holidays).

Click on the Price Estimator to calculate the cost of printing and binding your documents.

Price Estimator

Document format

  • Contact Sales Office.
  • Selecting "<strong>Single Sided</strong>" will create a document that has printed text or graphics only on the facing page side of each sheet of paper in the document, the rear side of each page being blank. <br /><br />
Selecting "<strong>Double Sided</strong>" will create a document that has printed text or graphics on both sides of each sheet of paper. - This being the most commonly used format, examples being a Magazine, Book or Newspaper.
  • If your .pdf document is Colour, you may select the "<strong>Black and White</strong>" option in the drop down to have your document printed in Black and White or select Colour to have it in Colour. <br /><br />
If your .pdf document is Black and White, selecting "<strong>Colour</strong>" will have no effect and your document will still be printed in Black and White.
  • The standard recommended paper weights are 90gsm for black and white and 100gsm for colour.  These are suitable for text documents with minor graphic content and will produce a good quality finish.<br/><br/>
If there are a lot of graphics or photos in your document, or you need a very high quality finish (for example, a saddle stitched brochure) we would recommend selecting the slightly thicker 120gsm or 170gsm Silk paper.<br/><br/> 
For cards and other display documents we recommend 280gsm card.
  • Selecting "<strong>No Holes</strong>" will produce your printed document without any holes. An example of using this option would be if you require a quantity of single sheet "Flyers". Simply select "<strong>No Binding</strong>" and "<strong>No holes</strong>" and you will receive a quantity of un punched "Flyers".<br />
Selecting "<strong>Two Holes</strong>" will produce your printed document with two holes suitable for inclusion into a two hole Ring Binder. An example of using this option would be if you require a quantity of Punched sheets to update an existing Two Hole Ring Binder with new documentation.<br />
Selecting "<strong>Four Holes</strong>" will produce your printed document with four holes suitable for inclusion into a four hole Ring Binder. An example of using this option would be if you require a quantity of Punched sheets to update an existing Four Hole Ring Binder with new documentation.<br />
If "<strong>Ring Binder</strong>" is selected in the Binding Options above then only the 2 or 4 hole punching option will be available.The paper will then be punched as per selected Option and a Ring Binder supplied with those number of Holes.

Covers and binding

  • Click on the Front Page Cover Options Icon to have the First page of your document formatted to your preference or to add a front cover. <br /><br />
Selecting "<strong>No Cover</strong>" will produce your printed document with standard paper throughout. The Front page paper thickness will be the same as the remaining pages in the document.<br />
Selecting "<strong>Black & White</strong>" will produce your printed document with a thicker front cover (Page 1 will be 250 gsm card) If your document is Black and White then Page 1 will be Black and White.<br />
Selecting "<strong>Colour</strong>" will produce your printed document with a thicker Front Page (Page 1 will be Colour 250 gsm card) If your .pdf document is Colour you may have the contents printed in Black and White by selecting "Black and White" in the Document Format section but still have Page 1 printed in Colour by selecting this Colour front Page Icon.<br />
Selecting "<strong>White Card</strong>" will <strong>ADD</strong> a Plain White 250 gsm thick Card Cover to the Front of your document.<br />
Selecting "<strong>Black Card</strong>" will <strong>ADD</strong> a Plain Black 250 gsm thick Card Cover to the Front of your document.<br />
If you have selected "<strong>Ring Binder</strong>" with a Front Cover option, then the first page of your document will be inserted into the front cover pocket of the Ring binder.
  • Click on the Back Page Cover Options Icon to have the last page of your document formatted to your preference or to add a Rear Page cover. <br /><br />
Selecting "<strong>No Cover</strong>" will produce your printed document with standard paper throughout. The last page paper thickness will be the same as the remaining pages in the document.<br />
Selecting "<strong>Black & White</strong>" will produce your printed document with a thicker Rear Page (The last page will be 250 gsm card) If your .pdf document is Black and White then the Last Page will be Black and White.<br />
Selecting "<strong>Colour</strong>" will produce your printed document with a thicker Rear Page (The last page will be Colour 250 gsm card) If your .pdf document is Colour you may have the contents printed in Black and White by selecting "Black and White" in the Document Format section but still have the last page printed in Colour by selecting this Colour front Page Icon.<br />
Selecting "<strong>White Card</strong>" will <strong>ADD</strong> a Plain White 250 gsm thick Card Cover to the Rear of your document.<br />
Selecting "<strong>Black Card</strong>" will <strong>ADD</strong> a Plain Black 250 gsm thick Card Cover to the Rear of your document.<br />
  • Selecting "<strong>No Outer Cover</strong>" will produce your printed document as per the options already selected above with no additional outer cover.<br />
Selecting "<strong>Clear Acetate</strong>" will <strong>ADD</strong> a Clear Acetate cover to the Front of  your document along with the options already selected above.<br />
Selecting "<strong>Opaque Acetate</strong>" will <strong>ADD</strong> an Opaque Acetate (Semi transparent) cover to the Front of  your document along with the options already selected above.
  • For more information on Binding Options see the <a href='online-printing-products-and-prices.html' target='_blank'>Products & Pricing Page</a><br /><br />
If "<strong>Ring Binder</strong>" is selected in the binding Options then only the 2 or 4 hole punching option will be available.The paper will then be punched as per selected Option and a Ring Binder supplied with those number of Holes.
    Unfortunately your selected binding option is not available with a document of side(s).
    Documents must be between and sides to use this type of binding.
  • Finishing Options
  • Number of tabs required<br/><br/>(Tabs are only available on wirobound and ringbound documents)

Turnaround time and shipping options

  • <span style='font-weight:bold;'>Turnaround time options:</span><br/>
Use the drop-down Menu to select how quickly you wish us to process your order.<br/><br/>

<span style='font-weight:bold;'>Same Day turnaround:</span><br/> 
Orders will be processed on the same day as the order is placed (on working days only), and despatched the same day, <span style='font-weight:bold;'>as long as the order is received by 11am.</span>  Exceptions to this are orders for hardback and paperback books which need an additional 2 days processing time before despatch.  If you select Same Day for urgent orders, we recommend you select either Special Delivery or Courier as a shipping option.<br/><br/>

<span style='font-weight:bold;'>One Day turnaround:</span><br/>  
Orders will be processed the following working day after receipt of the order (on working days only) from the day of receipt of your order (if you order on Friday then your document will be shipped on Monday at the latest).  Exceptions to this are orders for hardback and paperback books which need an additional 2 days processing time before despatch.<br/><br/>

<span style='font-weight:bold;'>Standard Two Days turnaround:</span><br/>
Orders will be processed and despatched two working days (Monday to Friday, excluding public holidays) from the day of receipt of your order (if you order on Monday then your document will be shipped on Wednesday; if you order on Friday, your order will be shipped on Tuesday).  Exceptions to this are orders for hardback and paperback books which need an additional 2 days processing time before despatch.<br/><br/>

<span style='font-weight:bold;'>Please note that orders received after 11am cannot be processed and shipped the same day.  They will be shipped on the following working day.</span>
  • <span style='font-weight:bold;'>Shipping  options:</span><br/><br/>

Use the drop-down menu to select one of the shipping or postage options.<br/>
Please note that consignments above a certain weight will automatically default to the most economical shipping options for your order.  Delivery times quoted and terms and conditions are as provided by our logistics partners (Royal Mail and independent couriers). <br/><br/>

<span style='font-weight:bold;'>UK Delivery - Free for orders over £1.50<br/>
This is a standard UK Delivery service, where we endeavour to deliver 93% of items by the next day.<br/><br/>

<span style='font-weight:bold;'>Special Delivery Next Day:</span><br/>
This is a Royal Mail Service which offers delivery before 1pm on weekdays. It is a Signed For service and deliveries can be tracked. <br/><br/>

<span style='font-weight:bold;'>Special Delivery pre 9.00 am:  </span><br/>
This is a Royal Mail Service offering delivery before 9 am on weekdays.  It is a Signed For service and deliveries can be tracked.<br/><br/> 

<span style='font-weight:bold;'>Courier:</span><br/>
Standard road courier is a service which offers delivery before 5.30pm the day following despatch (weekdays only).  It is a Signed For service and this option will auto-select if your order is above a certain weight.  For more urgent orders we also offer the options <span style='font-weight:bold;'>Courier pre 9 am</span>, <span style='font-weight:bold;'>Courier pre 10.30 am</span> and <span style='font-weight:bold;'>Courier pre 12.30pm</span>.<br/><br/>

<span style='font-weight:bold;'>International Shipping:</span><br/>
Please select this option for deliveries to international destinations.  An additional drop-down box will then appear for you to select the specific country.  Deliveries to international addresses are shipped by courier, the transit time being between one and three days.
    The weight of your order exceeds the maximum limit for your selected shipping option. Please review your shipping option choice.
Unfortunately your selected binding option is not available with a document of side(s).
Single sided documents must be between and sides and double sided documents must be between and sides to use this type of binding.
Price each £0.00
Total price incl. P&P £0.00
Price each £0.00
Total price incl. P&P £0.00

File Types

The following document types can be uploaded and processed by Doxdirect:

Adobe PDF, Word, Powerpoint

How to Use Online Printing ServicesCover Designer

At Doxdirect you can easily design your own cover for hardback or paperback books using the design tool.
The video shows you how

Video on how to upload and print documents using an online printing companyWatch Videos

Watch the 'How to' videos

How to Print and bind A4 documents online at Doxdirect
How to print a hardback book with a bespoke outer cover at Doxdirect
Ordering a ring binder with printed content and tabbed dividers at Doxdirect